FAQs

1. How long does shipping take?

• US orders: 10-15 business days
• International orders: 12–20 business days

2. Why is my tracking number not updating?

Tracking may take 5–7 business days to activate after shipment, and it takes time for the package to be moved to the next facility. This is just a normal process.

3. My order is delayed. What should I do?

Shipping delays may happen due to carrier issues, holidays, customs, or weather disruptions. We will notify you of the delay if this happens.

4. How can I change my order information or cancel it?

We can change your order information within 12 hours of the purchase time.

Regarding cancellation requests, we only accept them if they are made within the first 6 hours from the time you successfully place an order.

 Please email us if there is any information you want to change or if you want your order to be cancelled.

5. Can I return an order I received?

We can assist with eligible issues such as damaged or defective items, incorrect products, or an incorrect size, color, or variant compared with your order.

Please read our Return & Refund Policy for full details before requesting a return.