Refund policy

At Alveronz, we want every purchase to be a positive experience. We take considerable care in selecting our products and ensuring that orders are prepared appropriately. We are aware, though, that things might not always go as planned.

Our Return, Refund & Cancellation Policy is designed to provide a fair, transparent, and straightforward process for addressing concerns related to your purchase.

By placing an order from our website, you acknowledge and agree to the terms outlined in this policy.

 

1. Order Cancellation

Customers can request to cancel their orders within 6 hours of completing their purchase by contacting our customer support team at support@alveronz.com and providing the order number.

After this timeframe, orders are automatically moved into our processing and fulfillment workflow. At this stage, inventory may have been allocated, and preparation or packaging arrangements may already be underway.

Therefore, any cancellation requests made after this 6-hour timeframe will not be accepted.

If your cancellation request is approved, a full refund will be issued to your original payment method. In some cases, it may take up to 5 business days for the refund amount to appear on your account.

 

2. Return Eligibility

We accept return requests within 14 days of the date your order is delivered.

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• All original tags, accessories, and packaging must be included.
• The item must not show signs of damage, alteration, or excessive handling by the customer.
• A valid order number or proof of purchase must be provided.

 

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or the incorrect size, color, or style from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please include the following information in your email:

• Your order number.
• A brief description of the issue.
• Clear photos or video showing the product and the affected area.
• A photo of the packaging or the shipping label on the package.

Once we have reviewed the information, we may offer an appropriate solution, including:

• A replacement of the affected item at no additional cost.
• A full or partial refund, depending on the circumstances.
• Return for a refund

Regarding the return process, please ship your package via insured ground service (recommended: USPS, UPS, or FedEx) with a valid tracking number. The return shipping charges are at the customer's expense. We are not responsible for lost or damaged packages during the return process.

NOTE: You must contact us if you want to return the item(s). Returning without prior confirmation and authorization will not be accepted. The address marked on the shipping label is just the address of our shipping partner.

 

4. Non-Returnable cases

For hygiene, safety, or product-specific reasons, certain cases may not be eligible for return, including:

• Changing the decision.
• Items showing signs of wear, washing, or damage caused after delivery.
• Personalized or custom-made products, unless defective or incorrectly produced.
• Losing the attached accessories.
• Size/color matches the original order.
• The product is an attached gift.
• The products that are eligible for promotion programs. 

5. Refund Processing 

Once your return or refund request is approved, we will notify you and issue the refund to your original payment method. Please allow 5–10 business days for the refund to appear in your account. Refund processing times may vary by bank or payment provider.