Shipping policy

We are committed to providing a reliable and convenient shopping experience, from the moment you place your order until your package arrives at your doorstep.

Please review the following information regarding order processing, shipping timelines, tracking, and delivery.

1. Order Confirmation

Once payment has been confirmed and your order has been successfully placed,  you will receive an order confirmation email containing all the order information.

Please double-check that your shipping address, selected products, and contact details are accurate.

2. Order Modifications

If you notice an error with the address or variant after having a look at the order confirmation, please contact our support team via email support@alveronz.com within 12 hours of placing your order.

Once your order enters the fulfillment process, changes may no longer be possible.

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination country.

If your country requires a tax ID for imported orders, please include your tax number in your order information when checking out.

3. Order Processing Time

Our standard order processing time is 3-5 business days, excluding weekends and public holidays.

During this period, your order may undergo several preparation steps, including product inspection, packaging, and shipment arrangements.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Please note that processing time is separate from shipping transit time.

4. Estimated Shipping Time

Your order will mainly be shipped by our shipping partners, including USPS, Canada Post, UniUni, UPS, FedEx, etc., and we will choose the carrier based on the address you provided to ensure the shipping time.

Kindly bear in mind the shipping time listed below is just an estimate; the delivery can also be completed earlier than expected.

• United States: 10-15 business days
• Rest of the world: 10-20 business days

Delivery times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our reasonable control.

5. Shipment Tracking

When your order is ready for shipment, our system will automatically send you the shipping confirmation email.

This email includes your tracking number. To track your order, please just click on the tracking number in the email or copy the tracking number onto this website: https://www.17track.net/

It may take about 5-7 working days for the tracking status to be updated on the carrier's system. Please allow extra time for your order to be processed during holidays and sale seasons.

If you do not receive this kind of email, please contact us at support@alveronz.com.

6. Multiple Shipments

In certain circumstances, orders containing multiple items may be shipped separately because products are prepared at different fulfillment facilities or require different shipping arrangements.

If your order is divided into multiple shipments, you may receive separate tracking numbers.

Receiving one package does not mean that your entire order has been delivered.

7. Shipping Delays

If there are any delays in the shipment of your order, we will inform you promptly.

Possible causes include:

• High shipping volumes during holidays or promotional periods.
• Severe weather conditions or natural disasters.
• Customs inspections and clearance procedures.
• Transportation disruptions.
• Carrier operational delays.
• Incorrect or incomplete shipping information.
• Other events beyond our reasonable control.

NOTE:

Customers are responsible for providing accurate shipping addresses. We are not responsible for packages sent to incorrect addresses. In such cases, customers must contact the carrier directly to request address changes, and we can provide the carrier’s contact information upon request.

Alveronz reserves the right to refuse to support and will NOT be responsible for any refund if:

• The customers refuse to accept the package.
• The carriers have to reship the packages many times.
• The order shipping status indicates that the package has been successfully delivered to the address that the customers provided.